Supplemental FAQ
Add common Q&A pairs that Association Ally can use when answering residents. Stored per community.
Add FAQ
Analyze Recurring Questions
No FAQs yet. Click Add FAQ to add one.
Protection Mode
Choose how strictly automated responses are restricted. Changes apply to both SMS and email.
Max Protection
The assistant only responds to phone numbers or emails found in the resident directory. Everyone else gets "please contact your property manager directly."
Standard Protection
The assistant answers all residents except for questions matching flagged sensitive topics, which escalate to the manager.
Open
No restrictions. The assistant answers everything regardless of directory or sensitive topics.
Sensitive Topic Scanner
Topics marked for escalation will trigger a manager handoff instead of an automated answer.
Analyze Documents
Add Custom Topic
Manually flag a topic that should always be escalated to the manager instead of answered by the assistant.
Topic
Description
Add Topic
Run "Analyze Documents" to detect potentially sensitive topics, then toggle which to escalate.
Resident Directory
Used in Max Protection to determine who can receive automated answers. In Standard or Open mode the directory is not used for access control.
Upload Excel
No residents yet. Upload an Excel file (.xlsx) with name, email, and phone columns.
Email Signature
Appended to manager email replies from the Inbox. Use plain text; separate lines with line breaks.
Email Signature
Save