Community Sentiment Report
Maplewood HOA · Charleston, WV
● Sample Data
Reporting Period
Jan 25 – Feb 24, 2026
Generated Feb 24, 2026
Show:
Showing all 12 conversations
Filtering by
Total Conversations
47
This period
Automated Response Rate
23%
11 positive conversations
Needs Response
3
High urgency flagged
Est. Hours Saved
This period
Top issues
Outcome breakdown
Resolved
Escalated
Ended frustrated
Requests by Topic
Click to filter conversations
Top Frustration Triggers
by frequency
No response to prior submission
Unclear approval process
Conflicting rules on siding colors
Fee amount not clearly stated
Gate code access issues
All Conversations
Click any row to expand · Click badges to filter
Automated Insights
This period
Topic
Outcome