Community Sentiment Report
Maplewood HOA · Charleston, WV
● Sample Data
Reporting Period
Jan 25 – Feb 24, 2026
Generated Feb 24, 2026
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Showing all 12 conversations
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Total Conversations
47
This period
Automated Response Rate
23%
11 positive conversations
Needs Response
3
High urgency flagged
Est. Hours Saved
This period
Positive
23%
11 conversations
😤
Frustrated
18%
9 conversations
💬
Neutral
15%
7 conversations
???
Confused
28%
13 conversations
Urgent
15%
7 conversations
Requests by Topic
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Top Frustration Triggers
by frequency
No response to prior submission
Unclear approval process
Conflicting rules on siding colors
Fee amount not clearly stated
Gate code access issues
All Conversations
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Automated Insights
This period
Frustration
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Urgency
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Confusion
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Satisfaction
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